I have already uninstalled and reinstalled my ereader and my ADE also I have authorized my computer. What else can I do?
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Anybody else get this Message? CE_COPY_NOT_ALLOWED_No permission to copy book.
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Error getting license
Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
HOW IN THE WORLD DO I FIX THIS!??? I've spent tons of cash on ebooks and now can't read the books! Help.
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↧
This book has been returned. Loan not on record
I've used Adobe Dig Ed on a Windows XP computer for years with no problems. I recently switched over to Windows 8.1, and reinstalled Adobe DE, and went through the authorization step for the computer. Then I downloaded two books from the library, and read them with no problems. However, the next time I tried I ran into problems. I am able to download the books to Adobe DE. I can open the books in Adobe DE (but it would be tough to read in ADE on the computer, because of no formating). I can copy the books to my nook, the same way I always have, and they show up in my nook. But when I try to open in Nook, I get "Error dialog - This book has been returned. Loan not on record".
I turned off Virus protection and tried again, with same results.
Any help?
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ADE 4.5 Error! Check Activation
I am trying to open a library epub book in ADE 4.5, which I just downloaded. I keep getting the message: Error! Check Activation. I uninstalled ADE 3.0 in case that was causing a conflict, tried uninstalling 4.5 and reinstalling, rebooting, erasing the authorization and reauthorizing, but nothing has worked. It wouldn't let me erase the authorization. I never used to have any problem with ADE 3.0.
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Download books in Sony Reader
Hello
I cannot download books from my Mac Computer to my Sony Reader PRST1. My Mac sees the reader but ADE doesn't see it.
What can I do ? I cannot authorize my reader.
Thanks for helping.
Marc
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ACSM file reached GOOGLE DEVICE LIMIT
Hi
I recently purchased a E-bbok from Google book and it appears to be a ACFM file. then I downloaded it to my laptop and open it with ADM.
At this point, I authorized my laptop without any ID.
Then the system broke down and I re-installed the OS
When I tried to re open the ACSM file with ADM, it showed E_GOOGLE_DEVICE_LIMIT_REACHED.
SO HOW CAN I FIX THIS PROBLEM?
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How do I install Adobe Digital Edition on Linux (Lubuntu) with Wine and Firefox
I need detailed instructions, please.
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Adobe Digital Editions 4.5 Silent Install
Dear support,
I try to deploy ADE 4.5 silently with the following command but a window popup comes up and ask me if I want to include Norton Security: ADE_4.5_Installer.exe /s
I red on this post a solution that seems not working anymore:
Re: Adobe Digital Editions 4.0.3 mass install...
It says to add some reg keys before running the install silently.
In my case, I still get the popup window so I can't use this method to mass deploy this update.
Do you have another switch command or reg keys to avoid this behaviour please?
Thank you in advance,
↧
downloading using Adobe DE 4.5.2
Downloading stalls when adobe needs to convert file. Message asks whether I want changes to be made to computer and I go through process. What comes up is Getting Started with Adobe DE. I am using Windows 10 with Trend security. I have had tech support with the process from the book supplier but we have run out of options. What do I need to do to allow Adobe to download ebook?
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ADE 4.5.2 hangs when downloading book
I am using Overdrive connected to two different libraries. When I download a book from either source, the download appears to finish but the progress screen never closes. The application does not respond so I have to force quit. When I next start the application, the book appears to be there, but won't download to my ereader and won't open on my computer. Again the application hangs. Very frustrating.
I have tried uninstalling and reinstalling. Erasing and reauthorizing, but nothing helps. Any suggestions would be welcome.
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Kobo Touch not opening a book transferred from Adobe Digital Editions 2.0
The book transferred fine from my public library to ADE on the computer and can be read there It appeared to transfer to my Kobo Touch ok, but won't open there. Message on the e reader is saying "This document is protected by Adobe Digital Rights Management and is not currently authorized for use with you Adobe ID. Please sign in again with your authorized Adobe ID again and try again". Adobe on my computer signs me in automatically and I don't know what else to do in that respect. I tried signing out of Kobo and setting it up again, but that didn't work either. Other library books have transferred to the e reader fine, so don't know why this one is different. Many thanks.
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Digital Editions will not recognize my new nook Glowlight Plus.
Just bought a new nook Glowlight Plus. Digital Editions will not recognize it. has anybody had this problem? Adobe support couldn't figure it out, either.
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How to deactivate/deauthorize a device
Hello.
I just recently bought a new computer and I would like to share/transfer my e-book collections from my old one to my new computer. I am using Adobe Reader 7 to read my digital editions in my Mac computer. However, when I try to activate my new computer, I have a message saying that I am over the limit of activated devices. When I look at my activated devices, it looks like 5 of them are the same computer. I think what happens is that I have to re-boot (re-format) my computer couple of times when it is having a problem consequently, I have to activate Adobe Reader on the same computer a couple of times. Is there a way that I could de-activate a device (delete 4 of those activations) so I have a free space to activate my real computer?
Also, I installed Adobe Digital Editions 1x5 in my old computer, and the Digital Editions from my Adobe Reader doesn't recognize my e-books. I am not sure what is happening?
Any help would be greatly appreciated.
Jane
I just recently bought a new computer and I would like to share/transfer my e-book collections from my old one to my new computer. I am using Adobe Reader 7 to read my digital editions in my Mac computer. However, when I try to activate my new computer, I have a message saying that I am over the limit of activated devices. When I look at my activated devices, it looks like 5 of them are the same computer. I think what happens is that I have to re-boot (re-format) my computer couple of times when it is having a problem consequently, I have to activate Adobe Reader on the same computer a couple of times. Is there a way that I could de-activate a device (delete 4 of those activations) so I have a free space to activate my real computer?
Also, I installed Adobe Digital Editions 1x5 in my old computer, and the Digital Editions from my Adobe Reader doesn't recognize my e-books. I am not sure what is happening?
Any help would be greatly appreciated.
Jane
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↧
adobe digital editions and blue fire reader
hi,
im trying to access the books downloaded on my laptop using adobe digital, to read on my ipad using blue fire reader
but i get the error that the book has been downloaded using a different ID and wont open on my Ipad
i only have one ID
i tried the chat service on adobe which is horrible, after keeping me on hold and switching from person to person, instead of explaining the issue, he said
visit the forum and check there
how can i also issue a complain against this person ? they should really be explained to about customer service
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Can't get Google Ebooks (.acsm file) to load/download into ADE
I already went through Google support, reinstalled, reauthorized, redownloaded the ebook acsm file... nothing works. In the end of all that support, we got stuck with E_LIC_LICENSE_SIGN_ERROR, an error on Adobe's end.
Contacted Adobe support chat. They redirected me to this because "there is no chat support for this issue".
Google tried to fix my problem. You, Adobe, didn't, and told me to go to the forums. This is not user error, so no "expert" they spoke of can help here unless they're actually part of the ADE team.
The steps followed (according to the followup email to the chat) were thus:
- Check that the date and time is correct on your computer.
- Make sure you’re connected to the internet.
- Re-download the eBook.
- Remove the book from your ADE Library.
- Sign in to https://play.google.com/books.
- Next to the book, click More (3 vertical dots) > Download as ePub/PDF.
- Open the file in ADE.
- Re-install Adobe Digital Editions.
- Uninstall ADE.
- Download and install the latest ADE.
- Restart your computer.
- Get the latest Adobe Acrobat Reader (see system requirements).
- Activate ADE and authorize your computer.
- Launch ADE.
- Activate your software:
- Choose Help> Sign In (if this is dimmed, you're already signed in and don’t need to activate your software).
- Sign in with your Adobe ID and password.
- Authorize your computer: choose Help> Authorize Computer.
- Make sure that any firewall, antivirus, and proxy software on your computer isn’t blocking ADE servers. You can also check whether http://adeactivate.adobe.com/ is blocked. If it's not blocked, you should see "Welcome to Digital Editions."
If you still have trouble, please contact Adobe for additional support.
Here's my transcript of the Google chat. It includes the errors I was getting and the processes I went through in an attempt to fix it:
Panya
7:17 PM
Thanks for contacting Google Support. My name is Panya.
Panya
7:17 PM
Hi
Me
7:17 PM
Hello
Panya
7:17 PM
How are you doing today?
Me
7:17 PM
Not bad
Panya
7:18 PM
Please don't worry, I'm here to help you with this.
Panya
7:19 PM
I understand that you get an error when you try to activate ebook in Adobe Digital Editions.
Panya
7:20 PM
Please don't worry, I have concerened team who can help you better in this
Me
7:20 PM
Sorry, my internet cut out for a minute
Panya
7:21 PM
Not a problem.
Panya
7:22 PM
Please give me a moment, while I transfer this chat to the team
Andy
7:23 PM
Thanks for contacting Google Support. My name is Andy.
Andy
7:23 PM
Hello Kevin!
Me
7:23 PM
Hi Andy
Andy
7:24 PM
Let me quickly go through your previous interaction and your initial query.
Me
7:24 PM
ALright
Andy
7:25 PM
Thanks
Andy
7:26 PM
Thank you for waiting.
Me
7:26 PM
No problem
Andy
7:26 PM
I see that you are getting device limit error when you are trying to download/read the book.
Andy
7:27 PM
I'm sorry for the inconvenience this has caused. Let me see what best I can do to help you with this.
Andy
7:27 PM
Are you referring to - Treasure Island (Illustrated)?
Me
7:27 PM
Yes
Andy
7:28 PM
Thank you for confirming.
Me
7:28 PM
Though I bought this book just to try it, as my friend was having similar issues with multiples of his
Andy
7:28 PM
Let me see what best I can do to fix it for you.
Andy
7:29 PM
Thank you for waiting.
Andy
7:29 PM
Could you please try to download/read the book again now?
Andy
7:30 PM
I have reset the download limit for the book, I am positive that you will be able to read the book now with out any problem.
Me
7:30 PM
Now I got an E_LIC_LICENSE_SIGN_ERROR
Me
7:31 PM
On a related note, this is the same error I get if I try to authorize while logged into an Adobe ID account
Andy
7:32 PM
May I know the device on which you are trying to read the book?
Me
7:32 PM
Er, not authorize, but download I guess
Me
7:32 PM
I'm just trying to get the book into Adobe Digital Editions
Me
7:32 PM
But I have a Kobo it should work on as well
Andy
7:32 PM
Could you please remove the downloaded file and re-download it?
Me
7:33 PM
I just did that, but I'll try again
Me
7:33 PM
Yep, same error
Me
7:34 PM
Just for reference, I'm trying to follow the steps on this page: https://support.google.com/googleplay/answer/179863?hl=en
Me
7:35 PM
I only have a "Download EPUB" options for treasure island illustrated edition
Andy
7:36 PM
Let's try uninstalling and re-installing the ADE on your computer.
Andy
7:37 PM
Once installed we can register the ADE to your Adobe account and then download the EPUB again and transfer it to your Kobo.
Me
7:37 PM
After connecting my Kobo, I also get an E_ADEPT_INTERNAL error when trying to open the acsm file in ADE... but I'll try reinstalling
Andy
7:39 PM
Sure.
Andy
7:39 PM
I am positive that re-installing the Ade will work.
Me
7:41 PM
I reinstalled. When I try to authorize, it give me an "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again"
Me
7:41 PM
This worked before the reinstall
Andy
7:41 PM
Kevin, may I know if you have the Adobe account?
Andy
7:41 PM
If not I can help you to sign up now.
Me
7:42 PM
Yeah, I made an adobe account using my gmail address
Me
7:42 PM
and I can log into it on the adobe webpage
Andy
7:42 PM
Okay.
Andy
7:42 PM
Are you using the same account to sign in to adobe here?
Me
7:42 PM
Yup
Me
7:43 PM
This error is new. I had authorized this computer before on the same account before I did the uninstall and reinstall
Me
7:44 PM
Nevermind, it seems there was some kind of ghost autorization
Me
7:45 PM
I erased the autorization and and able to autorize now
Andy
7:45 PM
May I know if you are able to authorize the computer now?
Andy
7:45 PM
Awesome!
Andy
7:45 PM
Please go ahead and try to download the book now.
Me
7:45 PM
It's downloaded, I'll try to open it now
Andy
7:45 PM
I am working on this issue from my end. Please let me know if you face any difficulty.
Andy
7:46 PM
Perfect! You must be a tech savvy. It makes my job easy.
Me
7:46 PM
I got the E_GOOGLE_DEVICE_LIMIT_REACHED error again
Me
7:46 PM
hmm
Andy
7:47 PM
Please allow me a moment.
Me
7:47 PM
alright
Andy
7:47 PM
Thanks for the wait.
Andy
7:47 PM
Please try to download and read again now.
Me
7:48 PM
Now I got the E_LIC_LICENSE_SIGN_ERROR
Andy
7:49 PM
Could you please try using a different browser once?
Me
7:50 PM
Sure
Me
7:50 PM
Same error
Me
7:51 PM
No difference when downloading in Chrome vs Firefox
Andy
7:51 PM
I'll need to check this issue with my resources.
Me
7:51 PM
Sounds good
Andy
7:51 PM
Would you please allow me some time while I check with them and get back to you?
Andy
7:52 PM
Are you getting the error while you are trying to read the book on Kobo?
Me
7:53 PM
I haven't tried that. I can't even get the book to load into Adobe Digital Editions
Me
7:53 PM
I'd be able to load it from there onto my Kobo, but I can't do that without it in ADE first
Andy
7:54 PM
Yes, you are right.
Me
7:55 PM
Also take as much time as your need, no rush
Andy
7:55 PM
However, you are able to download the ACSM to your computer, right?
Me
7:55 PM
Yep, the ACSM downloads. I get the error when I try to open the ACSM file or drag it into ADE
Andy
7:56 PM
Let's try this:
Andy
7:56 PM
Launch Adobe Digital Editions.
Andy
7:56 PM
Next to "Library," click the Down arrow ▼ > Add item to Library.
Andy
7:56 PM
Select the downloaded file, then click Open.
Me
7:57 PM
There's no down arrow next to the Library dropdown
Me
7:57 PM
But I can try Add to Library in the File menu
Andy
7:58 PM
Please go ahead and try that.
Me
7:58 PM
Alright, doing that gives me "Error getting License. License Server Communication Problem: E_ADEPT_INTERNAL"
Me
7:59 PM
And after a redownload, trying the same thing on the new files gives me the E_LIC_LICENSE_SIGN_ERROR
Me
7:59 PM
*new file
Andy
8:00 PM
Please remove the downloaded acsm file from your computer.
Andy
8:01 PM
Then, uninstall the ADE.
Me
8:01 PM
Alright, ADE uninistalled
Andy
8:01 PM
Then clear the cache, cookies data of your browser.
Andy
8:02 PM
Now, to get the latest Adobe Acrobat Reader go to - https://get.adobe.com/reader/
Me
8:04 PM
So while I'm waiting for Reader to install, what's the purpose of installing it for this?
Me
8:04 PM
And it's done
Andy
8:05 PM
Just to make sure we are using the latest version of Adobe and ADE.
Andy
8:05 PM
Make sure that any firewall, antivirus, and proxy software on your computer isn’t blocking ADE servers. You can also check whether http://adeactivate.adobe.com/ is blocked.
Andy
8:05 PM
If it's not blocked, you should see "Welcome to Digital Editions."
Me
8:05 PM
I see welcome to digital editions
Andy
8:06 PM
Perfect!
Me
8:06 PM
I also turned off Windows Firewall just in case
Andy
8:06 PM
Okay.
Andy
8:07 PM
Check that the date and time is correct on your computer.
Me
8:08 PM
Well, it matches my phone, and the timezone is right, so yes
Me
8:08 PM
It seems correct
Andy
8:08 PM
Okay.
Andy
8:08 PM
Let's download the ADE and install it - http://www.adobe.com/mena_en/solutions/ebook/digital-editions/download.html
Me
8:09 PM
ADE is installed and opened
Andy
8:09 PM
Once installed, launch ADE. Activate your software:
Choose Help > Sign In (if this is dimmed, you're already signed in and don’t need to activate your software).
Sign in with your Adobe ID and password.
Authorize your computer: choose Help > Authorize Computer.
Andy
8:10 PM
Let me know once you've authorized.
Me
8:11 PM
There's no "Help -> Sign In", but "Help -> Authorize Computer" is greyed out. Should I try deauthorizing and run through Authorize Computer again?
Andy
8:11 PM
Please do that once.
Andy
8:12 PM
Please wait.
Me
8:12 PM
I've reauthorized
Andy
8:12 PM
Okay.
Andy
8:13 PM
Go to https://play.google.com/books.
Andy
8:13 PM
Next to the book, click More (3 vertical dots) > Download as ePub/PDF.
Me
8:14 PM
Alright, I clicked Download as EPUB, and got an ascm file
Me
8:14 PM
*acsm
Andy
8:14 PM
Okay.
Andy
8:14 PM
Open the file in ADE now.
Me
8:14 PM
E_LIC_LICENSE_SIGN_ERROR
Me
8:15 PM
So, that didn't work
Me
8:15 PM
:/
Andy
8:16 PM
I'm sorry about it, kevin.
Andy
8:16 PM
I'm checking this with a specialist here,
Andy
8:16 PM
Let's see what other options we have here.
Me
8:16 PM
Ok
Andy
8:19 PM
I'm sorry that it is taking a little longer
Me
8:20 PM
No problem
Andy
8:24 PM
While I am checking this for you, could you please try to download and read the other book in your account: The Walking Dead #1
Me
8:25 PM
The Walking Dead #1 doesn't have DRM. It downloads as a plain EPUB or PDF. I can open that everywhere without ADE
Me
8:25 PM
It's a free book, not one I had paid for
Andy
8:25 PM
Yes, you are right.
Me
8:25 PM
I don't think I have any other DRM'd books to test with
Andy
8:26 PM
Kevin, I've checked the details with my specialist and they confirm that the error : E_LIC_LICENSE_SIGN_ERROR happens on Adobes end.
Me
8:26 PM
Huh, alright
Me
8:26 PM
So contact their support?
Andy
8:27 PM
I'd suggest you to contact them at https://helpx.adobe.com/support.html#/product/digital-editions
Andy
8:27 PM
I'll personally follow up with you to see how it goes.
Me
8:27 PM
Sounds good. Thanks for the help!
Andy
8:27 PM
I will send you an email, please reply to that and let me know what happens next.
Me
8:27 PM
Will do. Thanks!
Andy
8:28 PM
I believe they have the chat support.
Andy
8:28 PM
Here is the link: https://helpx.adobe.com/contact.html?step=ADE_licensing-and-activation_stillNeedHelp
Me
8:28 PM
Cool
Andy
8:29 PM
Would there be anything else I can help you with today?
Me
8:29 PM
Nope, I believe that's all
Andy
8:29 PM
Please reply to the email I'm going to send so that I can have an idea about the status of this issue.
Andy
8:29 PM
I believe it resolves as soon as possible.
Andy
8:29 PM
Thanks for contacting Google! Have a great day!
Andy
8:29 PM
Thank you for contacting Google Play chat support. Your chat session is now complete.
Andy ended the chat
↧
"No record of this loan is found on this machine, it may have been returned"???
To whom it may concern (Thank you by the way for reading this):
Every time I try to open up an ebook, I get the message "Unable to open XXX" and giving an explanation of "No record of this loan is found on this machine, it may have been returned." What can I do to open up my ebooks?
I borrow books from EBSCOhost which is a ebook library service provided by EBSCO for my college. I am allowed to download ebooks so that I don't have to be connected to the internet all the time; however, the links expire every two days. It is annoying, but I download the ebook every two days as the link expires. recently, I have been getting the message "Unable to open XXX" and giving an explanation of "No record of this loan is found on this machine, it may have been returned." I have tried re-downloading/borrowing from EBSCOhost a new loan of the book (and it allows me to do so), but once I download it into the Adobe Digital Editions and try to read it, it gives me the same message. I have a PC. Please Help!
Thank you.
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Cannot authorize work computer with Adobe ID
Hello,
I've downloaded Adobe Digital Editions to be able to download .acsm files and to export them as PDFs.
When I initially installed the program I did authorized the computer without an Adobe ID, but am now realizing that I need to associate it with an ID to be able to share the PDFs on other devices.
When I go to Help -> Authorize Computer and enter my personal Adobe ID, I get a message that says "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."
When I click "Create an Adobe ID" (to make a new account specific to my work computer), it takes me to a webpage that just says "Your account has been created." with no indication of what account it is reference to and no other options.
How do I get around these two issues?
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↧
Authorisation, Activation Server Error
I am using ADE 3.0 and after resetting my password I am able to logon to the website using my adobe ID and password. Unfortunately, I get the following error when logging onto adobe digital editions using the same logon credentials to authorise my adobe digital editions: Authentication Server error, code: E_AUTH_NOT_READY
digital editions encountered an error on the activation server
Please help
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Adobe Digital Editions: problems with computer authorization
I'm not able to authorize my computer after installing Adobe Digital Edition and activating Adobe ID:
I receive the following prompt: E_AUTH_NO_READY.
I tried for few days
Can anyone help me? Many thanks.
Lucio
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ADE Doesn't Recognize Kobo E-Reader
After a couple of months of effort, my wife has been unable to get a library book onto the Kobo e-Reader via Adobe Digital Editions. I am now trying to figure out the problem......
ADE does not recognize the Kobo e-Reader that is to say the Kobo does not show up as an icon on the Bookshelf of ADE. So there is no way to transfer the book onto it.
I have tried uninstalling the ADE and reinstalling to see if it would then recognize the e-Reader to no avail.
The ADE is "authorized" and the Kobo reader is recognized by the computer as evidenced by it showing up with a drive letter in "MY Computer".
Assistance requested and appreciated.
Thanks
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