Trying to assist multiple users who are receiving an error on their e-reader saying "Oops! This document couldn't be opened. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID". This is affecting sony and kobo readers. E-book opens in digital editions but gives error on the e-reader itself. We have tried reinstalling digital editions, installing older versions of digital editions, erasing and reauthorizing. Several of the users are using Windows 10, possibly all of them. What is your suggestion?
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