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Can't download ebook copy to another machine from link sent,ade stops working

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I just switched laptops and want to put my downloaded ebook onto my new one, which according to the link sent from the University and ADE is easy, just follow the steps again using the new machine. I  can log in to my ADE, click the link, then am asked to log in with my ADE ID which I am assuming is my email address used to sign up and which is also named as my Adobe ID clearly as my email (but doesn't work in the login form) It is how I get in to my account but when I try to use the email as the vendor I can't get the new machine authorized by ADE. In my ADE it shows no purchases or books, I bought from a University and authorized my other laptop when creating my ADE account and they wrote me the link should not be expired. I can't find a way to export the book from my old laptop either, and ADE seems to just freeze and spin on my thinkpad windows 7 64 bit, last night a window got frozen and could not be shut. I have version 3.0 ADE. Any ideass? Here is the error:

activation error trying to put book on new laptop.bmp


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