Hi,
I work at a public library - we now have at least three customers affected by the issue where ADE quits unexpectedly after a .acsm file is opened and during the fulfillment stage.
All three customers are using Mac OS 10.10.2. One person is using 4.0.1, one person is using 4.0.2, and one person is using 4.0.3.
They are seeing the following info in the system error dialog:
Exception type:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Further down the thread they see:
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
The ebook vendor has advised us to have customers roll back to ADE version 3.0, and have customers re-authorize.
Does Adobe have a solution for this issue other than rolling back?
I tried to speak with a chat agent about this issue and was referred to this forum. A poor customer service experience overall even though the chat operators are polite and tried to help as best they could.
Thank you,
Holly