- I need to test out Epub files I create before sending them to market, so I downloaded Adobe Digital Editions for Mac from here: Download | Adobe Digital Editions
- I followed installation setup
- I logged in with my existing Adobe ID
- I downloaded a few borrowed Epub books from my local library so I could test an already-working file and be sure the program works sufficiently before trying the file I created.
- I then tried to add the *.acsm file by both File>Add to Library and by double-clicking on the file in Finder.
- I received the following message: "Unable to Download Error getting License. License Server Communication Problem: E_ACT_NOT_READY
- I went to the help page here: License server communication error: E_ACT_NOT_READY
- I followed the instructions to erase authorization, but received the following message: "Unable to Erase Authorization. Please try after some time."
- I tried this multiple times but always received the same error message.
- I looked here: I'm unable to deauthorize my computer. Getting an error message "Unable to erase authorization. Please try again after some time."
- I could not find the activation.dat file, as the furthest I got was "Computer/Macintosh HD/Library/Application Support/Adobe" ...but there was no folder for Adobe Digital Editions. I replied on the thread.
- Wondering if it would help, I uninstalled and then re-installed Digital Editions
- Same problems are occurring.
- At a loss after searching every forum topic on "unable to erase authorization" and anything remotely associated with it (especially since most posts were unanswered), I called Adobe support since I have a CC license. However, Adobe phone support does not support ADE. I asked them to inform a supervisor that questions on the forum are going unanswered.
- I am now ready to throw the damn computer.
Please help me. I need this program to work as I am trying to create my own Epub documents and want to test them in a reader app before making the files available to the public.